• Contact Center
  • Hiring & Training
  • Technology
  • Quality Assurance
  • Solution Matrix
  • Contact Center

CONTACT CENTER SOLUTIONS AB INFO SOLUTIONS Approach:-
•HY TECH SOLUTIONS provides E- business solutions to International clients, by using the same setup and infrastructure; with minor additions in the current networking system Soft work Info Solutions will be able to cater the present requirement of Client efficiently.
•HY TECH SOLUTIONS will provide an Outbound/Inbound Customer Service Solutions for the Product of the client to provide the Desired Level Of Service.
•Operational Capacity
•25 seats inbound/outbound enabled on a 24/7 basis on offer.
•Expandable up to 100 seats.

  • Hiring & Training

Introduction HY TECH SOLUTIONS has a one-Month Training Program and the prime objective is to enrich the knowledge base and sharpen the skills of the selected candidates. It also helps them in building their confidence and holistic personality development Training Program The training program encompasses a wide range of skill and enhancement workshops, which include the following:
Communication Workshop Communication Workshop necessarily includes
•Telephone Etiquette,
•Behavioral Patterns,
•Sales Process & the distinction between Sales& Telesales. To-encompass these areas,Roles Plays, Skits,Group Discussions, Mock Sessions etc are brought into play. Product Training This is campaign specific training, which embodies
•Product features and benefits,
•Product Specific script &
•Objection Management. This workshop also, introduces Product Software usage. We also actively encourage staff to participate in government supported schemes such as NVQ with a view to attaining formally recognized skills

Technology
Technology

HY TECH SOLUTIONS can provide a 24/7 customer service desk or as per the requirement of client. Technology HY TECH SOLUTIONS uses switched based technology to provide E- Service solutions to its clients. EPABX : Meridian Option 11C. Multiplexer : Nortel Passport 7480 Router ( Data) : Passport 2430. LAN : Nortel certified for active components, AMP site certified for 20 years, Redundancy 1:1 LAN port redundancy.

  • Quality Assurance
    QUALITY ASSURANCE PROCEDURE
At HY TECH SOLUTIONS, Quality is not just a department; it’s a way of life that emanates all departments of the organization.
•Diagram best illustrates our quality procedures

  • Solution Matrix